Privacy Policy

New York Preventive Health Center (NYP Clinic) is committed to protecting your privacy and providing you with a secure and trusted experience. This Privacy Policy describes how we collect, use, and safeguard your personal information when you interact with our services, including through our website and telemedicine offerings. By visiting our website or using our services, you consent to the data practices described in this policy.

Consent for SMS Communication

Upon granting consent to receive SMS communications from New York Preventive Health Center, please be assured that your phone number and SMS consent will remain confidential. We will not sell or share your information with third parties or affiliates. Your phone number and consent will solely be used to facilitate communication with you and will not be disseminated for marketing purposes.

Types of SMS Communications:

• Appointment Reminders: Reminders about scheduled appointments .
  • Example Message:
    “Hi [Customer Name], this is a reminder about your upcoming appointment with New York Preventive Health Center on [Date] at [Time]. We look forward to seeing you!” To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
• Patient Billing Statements: Reminder related to patient medical bills.
  • Example Message:
    “Hi [Customer Name], this is a reminder about your pending invoice with New York Preventive Health Center for [Date]. For billing related queries, please call (718) 997 7100. To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”

Standard Messaging Disclosures

• To opt out of SMS communications, simply reply with “STOP.”
• For assistance or inquiries, reply with “HELP”
• Message and data rates may apply.

Sample response for “HELP” reply

• For further assistance, please visit our website at https://nypclinic.com/ or contact us at (718) 997 7100.

• Message Frequency
  • You may receive approximately 2-5 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.

Information We Collect

At NYPHC, we collect information that helps us provide better healthcare services and improve your experience with us. We may collect the following types of information:

Personal Information

We collect personal information that you provide directly to us. This may include:

• Full name
• Contact details (email, phone number, mailing address)
• Date of birth
• Medical history and health information (e.g., allergies, medications, prior treatments, and diagnoses)

You may provide this information when scheduling appointments, signing up for health updates, or using other features of our website or services.

Automatically Collected Information

We also collect certain data automatically when you visit our website or use our digital services. This includes:

• IP addresses
• Browser types and versions
• Device information (e.g., mobile or desktop)
• Pages visited and referral sources
• Cookies, web beacons, and similar tracking technologies

This information helps us analyze site usage, improve the user experience, and enhance our website’s performance.

How We Use Your Information

The information we collect is used for the following purposes:

• Providing Healthcare Services: To schedule appointments, provide preventive care, communicate with you about treatments, and follow up on health assessments.
• Communicating with You: To send appointment reminders, health tips, and any updates related to our services.
• Improving Our Services: To enhance website functionality, improve user experience, and deliver personalized healthcare content.
• Legal Compliance: To comply with relevant healthcare laws, including HIPAA (Health Insurance Portability and Accountability Act) and state-specific regulations.

How We Protect Your Information

We take the security of your personal and health information seriously. To protect your data, we use:

• Encryption: Secure encryption methods during data transmission.
• Access Controls: Only authorized personnel have access to your sensitive information.
• Secure Storage: We store personal and health information in secure, HIPAA-compliant systems.
• Regular Security Audits: Our systems undergo regular security audits to ensure our data protection measures are up-to-date.

While we implement stringent measures to secure your information, please note that no data transmission or storage method is 100% secure.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with the following entities under specific circumstances:

• Healthcare Providers: We may share your information with healthcare professionals and specialists directly involved in your care to coordinate your treatment.
• Third-Party Service Providers: We may share your information with trusted vendors who assist with website hosting, customer service, and other essential functions. These vendors are bound by strict confidentiality agreements.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, such as court orders or regulatory requirements.
• With Your Consent: We may share your information if you provide us with explicit consent.

Your Rights Regarding Your Information

As a patient or visitor to our website, you have the right to:

• Access: Request a copy of the personal and medical information we hold about you.
• Correction: Request that we correct or update inaccurate or incomplete information.
• Deletion: Ask us to delete your personal data, subject to certain exceptions (such as retaining information for legal or medical purposes).
• Opt-Out: Opt out of receiving marketing communications or newsletters by following the unsubscribe instructions included in our emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us at the details provided below.

Telemedicine Services & Your Rights

Informed Consent: Before your telemedicine consultation, we provide clear instructions on what to expect during the session, how your health information will be used, and the potential risks of using telemedicine. We ensure you understand your rights and consent to the treatment provided via telemedicine.

Privacy and Confidentiality: We adhere to strict privacy standards to protect your health information during telemedicine sessions. Our systems are fully HIPAA-compliant, and we use secure video conferencing platforms that encrypt your personal and medical data to prevent unauthorized access.

Clear Communication: You will be informed about the specific technology we use for telemedicine, any potential risks (such as technical difficulties), and the steps to take if you need assistance during your virtual appointment.

Access to Medical Records: After your telemedicine session, we ensure that you have access to your medical records and any notes made during the consultation. You may request copies of your telemedicine session details for your personal records.

Opt-Out Option: You have the right to opt-out of telemedicine services at any time. If you decide that telemedicine is not suitable for your healthcare needs, we will assist you in arranging an in-person appointment or an alternative care method.

By using our telemedicine services, you are agreeing to the terms outlined in this TCR Compliance Message. If you have any questions or concerns, please do not hesitate to ask for further clarification before proceeding with a telemedicine consultation.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information immediately.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us:

New York Preventive Health Center

Phone: +1 (718) 997 7100
Location: 68-60 Austin Street Store 10, Forest Hills, NY 11375

Thank you for trusting New York Preventive Health Center with your healthcare needs. We are dedicated to providing excellent care while protecting your privacy.